The ACC announced last week that law firms would be given some access to performance feedback being gathered as part of the “index phase” of the Value Challenge initiative. The press release is here; Corporate Counsel has more today here.
Part of the CC article gives equal time to a former ACC national chairman, who:
… said law firms have expressed concern because the survey’s evaluators are anonymous, and outside counsel couldn’t see what they said.
In reality, certain firms saw Code Red last year when they first heard about the Value Index. These firms (not all large law firms, of course) appear to view shared client feedback as something to be challenged, as opposed to an evolving part of the puzzle that their clients are solving to better manage legal spending.
So, as mentioned earlier by ACC, law firms can see part of their feedback gathered by the Value Index.
Can you handle it? What are you going to do about it?